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GENERAL TERMS OF USE OF

www.buba.bg

Www.buba.bg is an online store that offers goods intended for children. The website www.buba.bg offers a variety of goods and combinations of products, some of which are delivered to the order of consumer buyers. The owner and administrator of the website www.buba.bg is Nyuviva LTD, EIK 201884970, represented by Georgi Nikolov, with headquarters and management address: Sofia, g.k. Mladost 4, Prof. Alexander Tanev St., bl. 460A, entrance 2. Some of the products offered on the site are subject to copyright and represent intellectual property - product descriptions, the website logo, as well as its design. It should be taken into account that these General Terms and Conditions also apply in cases of a sales contract concluded between users on social networks - as buyers, and Nuviva Ltd. - as a seller, including orders accepted from the pages of www.buba.bg on Facebook. 

I. SUBJECT

Art. 1. These general conditions apply to customers and users who have access to the www.buba.bg website, as well as to the www.buba.bg Facebook page created and managed by Newviva LTD. Please read these Terms and Conditions carefully before accessing the Site.

Art. 2. Please keep in mind that you agree to comply with all provisions of these General Terms and Conditions when you use www.buba.bg, respectively our Facebook page. If you do not agree with the General Terms and Conditions, you should not use the Site.

II. SELLER DATA

Art. 3. Nuviva Ltd. administers the website www.buba.bg

Art. 4. You can contact Newviva LTD in the following way:

• Contact phone number: +359 895 795 241

• E-mail address: office@buba.bg

• Headquarters and management address: Sofia, g.k. Mladost 4, Prof. Alexander Tanev St., bl. 460A, entrance 2

 III. DEFINITIONS

Art. 5. Client/User – any natural or legal person or other legal entity that uses the website www.buba.bg, respectively our Facebook page. In any way, including looking at them. Trader / Seller is Nuviva OOD.

Art. 6. Account – a section of www.buba.bg, formed by an email address and password, which allows the Client to use the services of the Site, in cases where an account is required for their use.

Art. 7 Site means the site located at the following web address: www.newviva.bg, as well as our Facebook page. Under the link used: www.buba.bg in these General Terms and Conditions, users should understand that the latter are also binding in cases where we have received an order through other sales channels, namely: telephone or social networks.

IV. GENERAL PROVISIONS

Art. 8. The general conditions of Newviva Ltd. are mandatory for all users and customers of www.buba.bg or customers from the company's Facebook page.

(1) Any use of www.buba.bg, respectively our Facebook page, means that you have carefully read the General Terms and Conditions for its use and have agreed to abide by them unconditionally.

(2) The general conditions can be changed unilaterally by Newviva LTD at any time by updating them. These changes are effective immediately and are binding on all customers and the needs of the Site.

(3) Newviva Ltd. has the right to make changes to the terms of use at any time at its own discretion or if they are imposed by virtue of an effective regulatory act.

(4) In any case of a change to the General Terms and Conditions, Newviva Ltd. will inform its customers and users about this by publishing the changes on the Site. In this sense, you as users have an obligation to check for possible changes to the general conditions of www.buba.bg each time you use it.

(5) If any of the provisions of these General Terms and Conditions for the use of www.buba.bg prove to be invalid or unenforceable, regardless of the reason for this, this does not entail the invalidity or unenforceability of the remaining provisions.

Art. 9. www.buba.bg makes serious efforts to maintain the accuracy of the information presented on the Site. However, given the possible technical errors or omissions in this information, www.buba.bg specifies that the images of the products are illustrative and indicative in nature, accordingly the delivered products may differ from the images.

Art. 10. The characteristics or prices of the products described at www.buba.bg can be changed at any time. Due to technical reasons, it is possible that they contain errors, for which www.buba.bg apologizes to its users in advance.

Art. 11. All goods, including those in promotion / discount, are sold and delivered until the quantities are exhausted, even if this is not explicitly noted on www.buba.bg

Art. 12. www.buba.bg may contain links to other sites. The website www.buba.bg is not responsible for the privacy policy of websites it does not administer, as well as for other information contained therein.

 

V. CONCLUSION OF CONTRACT

Art. 13. The user declares his desire to order/purchase goods through www.buba.bg by placing an order electronically.

(1) For this purpose, you should select the products/services you want from the website, as well as their quantity, and click "Add to Cart";

(2) www.buba.bg will send a notification to the user for registering the Order in his system, which does not mean acceptance, confirmation or commitment to its execution. Nuviva OOD makes this notification electronically (email) or by phone .

(3) The seller has the right not to deliver part or all of the goods or not to perform part or all of the services of the order for various objective reasons, including but not limited to the exhaustion of their stock availability. In all cases, www.buba.bg notifies the Customer of this by e-mail or by telephone. In this case, the sole responsibility of the seller is to return any previously received price of the goods or services.

(4) In order to place an Order on the site, you do not necessarily have to be registered.

(5) By placing an order through the website, you guarantee that you are legally able to enter into binding contracts and that you are of legal age.

(6) The distance sales contract between the Seller and the Customer is considered to be concluded at the moment of receipt by the Customer of his e-mail and/or via SMS sent to his phone notifying him that the Goods from the Order are ready for sending or the Service may be provided.

(7) The sales contract concluded between the Customer and the Seller consists of these General Terms and Conditions and any additional agreements between the Seller and the Buyer.

(8) The subject of the contract of purchase and sale is a product offered on the website of www.buba.bg, and in the listing / advertisement / of the specific product the following are explicitly stated: type of product, material from which it is made, main characteristics such as size, approximate weight, etc., shipping cost. Each of the products available on the website has a legal guarantee of conformity of the goods for a period of 2 /two years/.

 

 

VI. ONLINE SALES POLICY

Art. 14 Access to www.buba.bg for the purpose of order registration is allowed to every customer.

(1) www.buba.bg reserves the right, at its discretion, to limit the access of any customer until the order is completed and/or to any of the possible payment methods, if it considers that this would be detrimental to www.buba .bg in any way. In this situation, the Customer's only right is to contact the "Contacts" department at www.buba.bg in order to be informed about the reasons that led to the implementation of the above-mentioned measures. www.buba.bg is not responsible for any damages that the customer has suffered or may suffer as a result of this decision, regardless of its correctness or justification.

Art. 15 The customer has the right to publish opinions about goods and/or services, as well as to contact www.buba.bg at the addresses specified in the "Contacts" section. Comments or messages that contain obscene words or inappropriate vocabulary will be removed from www.buba.bg or ignored.

Art. 16 Communication with the Seller can be carried out by contacting him directly or at the addresses indicated on the Site in the "Contact" section.

Art. 17 www.buba.bg may publish advertising or promotional information about the goods and/or services and/or about the promotions it offers on the Site for a certain period of time.

Art. 18 All prices of the goods and/or services on www.buba.bg are final, they are announced in BGN (BGN) including VAT and all other taxes or fees required by law.

Art. 19 All images placed on the platform have the sole purpose of creating some idea of the type of product/service offered, and not to represent it accurately. Accordingly, it is possible that some of the images of the goods or services on the platform (static/dynamic images/multimedia presentations, etc.) may not correspond to the appearance of the respective goods or may create a wrong impression of the service offered. Seller shall not be liable for such discrepancies.

 

VII. ORDER. RIGHT OF REFUSAL.

Art. 20 The customer / user undertakes and is responsible for ensuring that all data provided to www.buba.bg in connection with the order are true, complete and accurate as of the date of dispatch of the order.

Art. 21 By sending the order, the customer / user allows Newviva LTD to contact him in any possible way, when this is necessary in connection with the order placed and the concluded Agreement.

Art. 22 The seller has the right to refuse to fulfill (cancel) the order made by the customer / user, for which he should notify the customer / user.

Art. 23 The cancellation of the order by the seller and/or the buyer does not result in any responsibility or subsequent obligation of either party towards the other in relation to it and accordingly none of them has the right to seek compensation from the other for its cancellation in the following cases:

  • non-acceptance by the issuing bank of the client/user of the transaction for online payment;

  • arrying out the monetary transaction, which does not lead to the receipt of funds to the seller's account during online payments;

  • he data provided by the client / user in the Platform is incomplete and/or wrong. In this case, the seller has the right to claim against the buyer the costs of the courier service for sending the order generated for the impossible delivery;

Art. 24 (1) Within a period of 14 /fourteen/ days from the conclusion of the contract, when payment is made for a service, respectively within a 14-day /fourteen day/ period upon receipt of the goods when purchasing goods, the Customer / User has the right to return the product , without specifying a reason or motive for this and without owing penalties or other compensation, in the event that the hypotheses of section IX of these General Terms and Conditions are not present. The Customer / User will bear all direct costs of returning products / services offered by www.buba.bg in the event that he withdraws from the distance contract and declares this within the withdrawal period specified in this provision. Such costs could be packaging costs or courier fees for sending or returning the product. This provision does not apply to products made to the customer's order or to some of the cases described in art. 36 and Art. 37 of these General Terms and Conditions.

(2) The customer should return the product, together with the invoice and or receipt issued by Nyviva OOD to the address: Sofia, Blvd. Brussels 1, Renus Warehouse, notifying the seller in the meantime at office@buba.bg or by phone +359 895 795 241.

(3) The customer should return the Product(s) also by filling in the form, a sample of which you will find at the end of the GENERAL CONDITIONS, as well as published on the site. The customer should attach the same to the shipment he is returning and send it to one of the addresses (physical or electronic) for contacting Nuviva OOD. Depending on the courier service chosen by the buyer, a courier will pick up the products from the address specified by the customer, and the latter will pay for the courier service, respectively the customer will deliver the goods to the courier's office - again at his own expense.

(4) The right of withdrawal will be respected by Nyviva OOD only if, in addition to observing the deadline for withdrawal, the actual return of the product, together with the receipt and/or invoice for the sale and bearing the cost of the return, the User/Buyer ensures the return of the product / the products in their original packaging, there are no signs of use on the product / products, the product / products or the packaging are not damaged, stained, etc.

Art. 25 (1) www.buba.bg undertakes to refund the price paid under the distance contract concluded by the customer/user within 14 (fourteen) days from the date on which the latter returned the relevant Product to the address specified by the Seller in art. 26, para. 2 and after providing proof of the return by the Customer.

(2) The amount will be reimbursed as follows, without incurring any additional costs to the Customer, unless the bank serving him requires any fees:

Payments made with a debit or credit card - by refund to the account from which the payment was made;

• Payments made by cash on delivery - to a bank account additionally provided by the Customer;

• Consumer credit payments - after termination of the consumer credit contract and recalculation of credit installments - most often to the bank account from which the amounts for the credit installments were received or in another way determined by the bank that granted the credit.

Art. 26 The seller has the right to delay the refund in cases of withdrawal from the concluded Contract until the receipt of the sold goods or until receipt of proof that they have been sent, in the event that he has not offered to collect the goods himself, whichever of the two events occurs earlier early.

 

VIII. INTELLECTUAL PROPERTY

Art. 27. All the content present at www.buba.bg, namely the logo depicting the inscription Newviva, together with the figurines to it, inscriptions and images, as well as descriptions of the products are the property of Newviva LTD or of third parties, of which Newviva Ltd. has obtained consent for reproduction.

Art. 28 Nuviva Ltd. reserves all its rights to the intellectual property related in any way to the site www.buba.bg and the products therein.

Art. 29 Certain products displayed on the website www.buba.bg have their own, specific and one-of-a-kind design, owned by Nyviva OOD, respectively by third parties with whom Nyviva OOD has a contract. These designs are the subject of copyright and intellectual property and are subject to protection by Bulgarian legislation.

Art. 30 Users can use the content of the site only for the purposes of buying and selling. The use of the content for purposes other than those set out in the General Terms and Conditions is considered a violation of the present General Terms and Conditions of www.buba.bg, as well as a violation of the intellectual property owned by Newviva LTD.

Art. 31 Every product displayed at www.buba.bg meets the European and national requirements regarding the relevant products and, more specifically, their safety. Newviva Ltd. keeps all available documentation certifying compliance. Some of the products on the site have been tested in an independent European laboratory to prove the compliance of the products with the European legislation in the field of children's toys - standard EN 71.

Art. 32 (1) The customer may copy, transfer and/or use the content only for personal non-commercial purposes, only in cases where this does not contradict the provisions of this chapter of this document and express consent has been obtained from Newviva LTD7.

(2) The electronic store www.buba.bg allows owners of other sites and users to post links to the online store www.buba.bg.

(3) It is prohibited to copy texts from www.buba.bg, place them in other websites and online stores without the written consent of Nyviva OOD or without citing the source, by inserting the following text: "Source: Online store for children's goods and products - www.buba.bg, as the link must lead to the online store www.buba.bg.

Art. 33. Nyviva OOD owns copyright on the content of the website www.buba.bg, including but not limited to product descriptions and advertising content published on behalf of Nyviva OOD, respectively on behalf of the website www.buba.bg.

 

 

IX. GOODS / SERVICES FOR WHICH THE CUSTOMER DOES NOT HAVE THE RIGHT OF REFUSAL

Art. 34 The customer has no right to withdraw from the concluded contract in the following cases:

  • in the provision of services, where the service has been fully provided and its implementation has begun with the express prior consent of the customer and confirmation by him that he knows that he will lose his right of withdrawal after the contract has been fully fulfilled by the seller;

  • in the delivery of goods or services, the price of which depends on the fluctuations of the financial market, which cannot be controlled by sellers, which may occur during the period for exercising the right of refusal;

  • when delivering goods made to the customer's order or according to his individual requirements;

  • when delivering goods that, due to their nature, may deteriorate in quality or have a short shelf life;

  • in the delivery of sealed goods which have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;

  • upon delivery of goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated;

  • in the delivery of sealed sound or video recordings or sealed computer software which have been unsealed after delivery;

  • in the provision of digital content that is not delivered on a physical medium, when the performance has begun with the express consent of the customer, who has confirmed that he knows that he will thereby lose his right of withdrawal.

Art. 35 The customer does not have the right to refuse a product from a concluded Contract in cases where the ordered product is not serially produced, is not kept in stock, but is made individually and especially for him.

Art. 36 The acceptance and execution of the order begins with the prior agreement of the Customer that he will lose his right of withdrawal if the contract has already been started or executed. The contract is considered to have been started after the transfer of an advance payment "down payment" in the amount of not less than 50% of the total amount of the Order has been received. If the order is refused, the Customer automatically loses the full amount of his advance payment. This provision does not apply only in cases where the parties have agreed otherwise.

 

X. ADVERTISING

Art. 37 The moment the client / user creates an account on the platform and/or places an order, he has the opportunity to express his consent to receive advertising messages. This consent can also be expressed without the need for user registration. In both cases, it is necessary for the User to explicitly express his consent to receive advertising messages.

Art. 38 The client / user can opt out of receiving advertising messages at any time using the special link found in each advertising message, by changing the settings in his account or by contacting Nuviva OOD in any other way, including but not limited to e-mail, by phone at +359 895 795 241, by post at the above-mentioned correspondence address or by e-mail: office@newviva.bg.

Art. 39 The refusal to receive advertising messages does not mean an automatic refusal of the given consent to conclude a distance purchase contract.

XI. INVOICING - PAYMENT

Art. 40 The prices of the goods and services announced at www.buba.bg are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation. The price of the specified delivery can be changed depending on the selected service, courier, as well as the nature of the order. The change may result in additional costs, which are covered by the purchasing user.

Art. 41 The payment methods on the site are:

Cash on delivery

The price, method of payment and payment term when issuing invoices are specified in each order. Orders for products offered by www.buba.bg worth more than BGN 5,000 cannot be paid for upon delivery, but must be paid in advance by bank transfer or bank card.

 

Art. 42 The Client / User is obliged to provide all the necessary information for the issuance of the invoice in accordance with the current Bulgarian legislation, in case such is required.

Art. 43 The seller will issue the customer an invoice for the goods ordered and delivered / services provided based on the information provided by the customer / user. When the latter has not indicated that he wants an invoice, Newviva Ltd. provides a fiscal receipt for the sale made and the cash payment received, respectively entrusts this to a courier service providing the "Postal Transfer" service.

Art. 44 In order to correctly draw up the invoice for the relevant order, the customer is obliged to continuously update the data in his account / order. He must review the information provided in the relevant Order to ensure that it is complete, true and accurate.

Art. 45 The Website contains a large number of goods and it is possible that, despite our best efforts, some of the characteristics of the goods listed on the Website may be incorrect. If we discover an error in the price of the goods you have ordered, we will inform you as soon as possible. We will give you the opportunity to confirm your order at the correct price or cancel it.

Art. 46 Some offers are tied to a maximum quantity that can be purchased by one customer. If applicable, this is detailed in the individual proposal.

 

XII. STOCK DELIVERY

 

Art. 47 (1) The seller undertakes to deliver the ordered and purchased goods himself or through a courier company to an address specified by the buyer or to an office of the courier company, depending on the choice of the customer. In cases of delivery to the door, the customer must indicate the floor to which the products should be delivered in the address field in the electronic form on www.buba.bg designated for this purpose. Otherwise, delivery will be made to the building listed as the delivery address. The costs of delivery of the order are borne by the customer, and in some cases, in the case of orders above a certain value, by the merchant. In both cases, this is explicitly mentioned when placing an order through the website.

(2) The term of delivery of an order, when it is not made at the customer's request, is 5 /five/ working days from receipt of confirmation by the seller that the order has been accepted. When the user has stated that he wishes to make a product by individual order, as well as in cases of ordering a handmade product or a product that is not in stock, the execution of the contract, including the delivery of the product, is agreed between the parties and is it is possible that the execution of the order, respectively its delivery, will exceed the deadline according to the first sentence of this paragraph.

Art. 48 The seller will ensure the appropriate packaging of the goods and the dispatch of the accompanying documents. If by any chance the shipment does not contain a document required for the ordered product, please contact us at the email address: office@buba.bg and we will do our best to provide it to you as quickly as possible.

Art. 49 www.buba.bg will deliver the goods and provide the services. In the event that there is more than one address stored in the customer's account, the delivery will be sent to the one listed as primary. For deliveries to other countries in the European Union or to third countries, www.buba.bg offers its goods and services on other, appropriate platforms through advertisements described in the appropriate language. In the event that a user wishes to have a specific product from the website www.buba.bg delivered to an address outside the territory of Bulgaria, he should contact Newviva LTD and express his wish.

Art. 50 The cost of delivery, if any, will be visible after the desired product(s) are placed in the cart. A courier fee price is also available in the description of some products. Delivery prices are indicative and may be subject to change, depending on the chosen courier, the volume of the order, the destination and other circumstances.

Art. 51. When handing over the goods, the Buyer / User or a third party signs the accompanying documents. A third party is anyone who is not the holder of the application, but accepts the delivery of the goods and is at the address specified by the customer.

Art. 52 In case of refusal to receive the goods, except for the cases described below, the refusal is considered unfounded and the Customer owes payment of the costs of delivery and return of the goods. 

Art. 53 In the event that the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, www.buba.bg is released from its obligation to deliver the goods requested for purchase. The customer can confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, bearing all the costs of the subsequent delivery. In this case, a new delivery period starts to run accordingly from the moment of confirmation. 

Art. 54 Newviva Ltd. is not responsible for damage to the goods during transport if they were not intentionally insured by the Customer when the delivery request was made.

 

 

XIII. WARRANTIES. RIGHT OF COMPLAINT

 

Art. 55 (1) The seller offers all goods on www.buba.bg with a 2-year legal guarantee for compliance of the goods with the contract according to the current legislation according to Art. 112 et seq. of the Consumer Protection Act. Some products can be used with a warranty of more than 2 years, depending on the conditions agreed with the manufacturer. In the case of such non-conformity, the consumer has the right to claim for any non-conformity of the consumer goods with the contract, manifested after delivery and discovered during the initial inspection or during the storage, installation, testing or operation of the product. Exceptions are made for certain categories of goods, which due to their nature cannot have a guarantee.

(2) In case of non-conformity of the consumer goods with the sales contract, the buyer has the right to file a complaint in writing, asking Nuviva OOD to bring the goods into compliance with the sales contract within 1 month, and the consumer can choose between repairing the goods or replacing them with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate compared to the other. To submit a complaint, the user should fill out a Complaint Form, valid on the site, as well as below in these General Terms and Conditions, and send the complaint to the indicated correspondence address of "Nyuviva" OOD or to the indicated email. When submitting a complaint, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, the amount of the claimed amount, and the address, phone number and email address for contact. When submitting a complaint, the user must also attach the documents related to the order, as well as those on which the claim is based, namely:

  •  

    receipt or invoice;

  • Protocols, photos or acts or other documents establishing the non-compliance of the goods or service with the agreed - if available;

  • ther documents establishing the claim by basis and amount.

 

(3) The warranty period starts from the moment of delivery of the consumer goods. It ceases to run during the time necessary to repair or replace the consumer product or to reach an agreement between the seller and the consumer to resolve the dispute.

 

(4) Non-conformity of the consumer goods with the sales contract, which appeared up to 6 (six) months after the delivery of the goods, is considered to have existed at the time of its delivery, unless it is proved that the lack of conformity is due to the nature of the goods, its use by the consumer or the nature of the non-conformity.

 

(5) The consumer cannot dispute the conformity of the consumer goods with the contract for its sale, when at the conclusion of the contract he knew or could not have been unaware of the non-conformity;

 

(6) It is considered that a given way of compensation for the consumer is disproportionate if its use imposes costs on the seller which, compared to the other way of compensation, are unreasonable, taking into account:

 

1. The value of the consumer goods, if there was no lack of discrepancy;

2. The significance of the discrepancy;

3. The ability to offer the user another way of compensation that is not

 

(7) In the event that after the expiry of the 1-month period from submitting the complaint, the consumer is not satisfied with its resolution, he has the right to cancel the contract and to be reimbursed the amount paid or to request a price reduction. The user does not have this right if Nuviva OOD has agreed to replace the product with a new one or to repair the product within the 1-month period from submitting the complaint, as well as when the discrepancy is minor.

 

(8) Bringing the consumer goods into compliance with the sales contract is free of charge for the consumer. He owes no shipping charges to

 

the consumer product or for materials and labor related to the repair and, and must not suffer significant inconvenience. The user may also request compensation for damages suffered as a result of the non-compliance.

 

(9) Nuviva Ltd. is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer when, after having satisfied three complaints of the consumer by carrying out repairs of the same product, within the warranty period / 2 years/ there is a subsequent occurrence of non-compliance of the goods with the sales contract.

 

(10) The consumer has the right to file a complaint about the goods, regardless of whether the manufacturer or the trader has provided a commercial guarantee for the goods or service.

 

(11) When the satisfaction of the claim is carried out by replacing the goods with another, corresponding to the agreed, Newviva LTD will retain the original warranty conditions for the user.

(12) Filing a complaint is not an obstacle to filing a claim.

 

Art. 56 If "Nyuviva" OOD has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for submitting the claim described in the previous paragraphs, the claim can be submitted until the expiry of the term of the commercial guarantee.

 

Art. 57 The seller will use the data provided by the buyer, respectively entered in his account when filling out and issuing the warranty certificate, when Nuviva Ltd. has informed on its page that it provides an additional commercial warranty, beyond the legal warranty specified in the previous provisions.

 

Art. 58 The repair / repair of products outside the warranty period or within this period, but in the event that the seller's obligation to bring the goods into compliance with the sales contract has been waived for any reason, is subject to payment by the buyer and is carried out within a period agreed between the parties

 

XIV. TRANSFER OF OWNERSHIP

 

Art. 59 Ownership of the goods will be transferred by the seller upon their delivery to the buyer, after payment has been made by him. The delivery of the goods will be certified by the buyer's signature on the transport document provided by the courier.

 

 

XV. POSTING A COMMENT. QUESTIONS AND ANSWERS

 

Art. 60 Writing comments, questions and answers can be done by the client, in the comments section. What is written can be both positive and negative

 

and must refer to the characteristics and the way of use of a given product or service. In certain cases, the possibility of comments is not foreseen.

 

Art. 61 Each customer, at the time of publishing a comment/question/answer in the specified sections, undertakes to comply with the following rules:.

  • to refer only to features and/or usage of a particular product or service, avoiding information related to aspects that may change (e.g. price or promotional offers);

  • o use only the Bulgarian language and write in Cyrillic. Words or expressions that, although not Bulgarian, are widely used by all media in the relevant field are allowed (example: mouse, notebook, plug and play);

  • to use appropriate speech, not containing offensive expressions or those that may affect the rights of a third party;

  • to ensure that the information entered by him is realistic, correct, non-misleading and in accordance with applicable laws, respecting including the rights of other persons - e.g. copyright, intellectual property rights, license rights or other proprietary rights, publicity rights or right of privacy.

  • to use this service only to communicate or obtain additional details about a particular product or service from the site, without making references to other companies that promote the sale and purchase of goods/or services;

  • not to provide or request, in any way or form, personal data (contact data, delivery address or residence, telephone numbers, e-mail addresses, first and/or last names, etc.) or other information that may lead to the disclosure of such personal data;

  • not to publish information and/or details about the URLs (links/connections) from other sites that develop the same or similar commercial activity as Nuviva OOD

  • not to enter comments/questions/answers that contain materials of an advertising nature;

Art. 62 When a customer reports that a comment/question or answer has inappropriate content, this content is carefully examined by Nyviva OOD in order for the latter to determine whether it violates the terms of use of www.buba.bg. The published texts, photos or videos are removed from www.buba.bg only after verification by Nyviva OOD.

 

Art. 63 In the event that Newviva Ltd. finds a repeated violation of the present terms of use, it reserves the right to limit the client's ability to publish comments/questions and answers, without being obliged to justify it.

 

Art. 64 Regarding claims and complaints related to the purchased goods and/or service, the buyers have at their disposal the form for exercising the right to claim. Any buyer can also make a complaint by filling out the standard form to facilitate the exercise of the right of withdrawal under the Consumer Protection Act and sending it by e-mail. You can copy the form at the end of the GENERAL TERMS. The same is also visible on the site. `

 

XVI. LIABILITY

 

Art. 65 The seller shall not be liable for any damages suffered by the buyer as a result of force majeure or circumstances beyond the seller's control.

 

 

XVII. PROCESSING OF PERSONAL DATA

 

Art. 66 According to the General Regulation on data protection and Bulgarian legislation, Newviva Ltd. is the Administrator of personal data. The person who administers the site is the manager of the company - Georgi Nikolov.

 

(1) Newviva LTD is obliged to process personal data under conditions guaranteeing their storage and preventing their accidental loss and only for the specified purposes.

 

(2) The purpose of data collection is: notifying customers about the information in their accounts, notifying buyers about the status of their orders, evaluating the goods and services offered, other commercial activities, advertising the goods and services, marketing, advertising, media , administrative, research, market research, tracking and monitoring of sales and customer behavior.

 

(3) The processing of personal data for some of the above-mentioned purposes requires the express consent of the data subject or the existence of a contract between the parties.

 

(4) Every buyer has the right at any time to request an update of his personal data, information about the use of his personal data, to withdraw his consent, and to request the deletion or limitation of the personal data of my personal data, as well as to object against automated processing, incl. profiling.

 

(5) In order to exercise his right, the buyer should contact one of those mentioned in item 2.3. ways.

 

(6) The buyer agrees and allows www.buba.bg to provide his personal data to other companies with which he is in a partnership relationship, but only in the event that the latter have undertaken to store and process them in accordance with the law and when for the execution of the conclusions between the consumer buyer and the merchant seller, such provision is necessary.

 

(7) Nuviva OOD adopts a Personal Data Security Policy, which describes in detail the personal data processing processes in accordance with the General Regulation on Personal Data Protection (Regulation (EU) 2016/679) - GDPR and the Personal Data Protection Act . The policy is visible on the website www.buba.bg.

 

Art. 67 The personal data of the buyer may be provided to the prosecutor's office, the police, judicial institutions or other state bodies, on the basis and within the framework of the legal provisions and as a result of an explicit request made by them for this.

 

 

  XVIII. GOVERNING LAW - JURISDICTION

 

Art. 68 Disputes arising between Newviva Ltd. and Customers and/or Users will be resolved by mutual agreement or if this is impossible, disputes will be resolved in accordance with Bulgarian legislation, unless the parties have agreed otherwise.

 

Art. 69 Consumers can use the European Online Dispute Resolution (ODR) platform, available at / http://ec.europa.eu/odr / a single access portal that allows consumers and traders in the EU to settle disputes between themselves .

XIX. BODIES REGULATING THE ACTIVITY

 

Art. 70 The bodies regulating the activity of Newviva Ltd. are the Consumer Protection Commission (CCP) and the Personal Data Protection Commission (PCPD), and in certain cases the Regional Health Inspection (RHI) with the following coordinates:

 

 

For KZP:

 

Website: https://kzp.bg/kontakti

 

phone: 0700 111 22

 

email: info@kzp.bg

 

address: city of Sofia, Slaveykov Square, No. 4A, floors 3, 4 and 6

 

 

For CPLD:

 

Website: https://www.cpdp.bg/

 

phone: 02/91-53-518

 

email: kzld@cpdp.bg

 

address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov" No. 2

 

 

 

STANDARD FORM FOR EXERCISE RIGHT OF COMPLAINT

 

 

 

 

 

 

 

  To Nyuviva OOD, EIK 201884970, represented by Georgi Nikolov, with registered office and address of management: Sofia, g.k. Mladost 4, Prof. Alexander Tanev St., bl. 460A, entrance 2

 

 

 

 

 

 

 

I hereby notify that I have found non-compliance of the goods/services/services with the agreed upon.

 

 

 

Subject of the complaint:

 

 

 

………………………………………………………………………………………………

 

 

 

………………………………………………………………………………………………

 

 

 

………………………………………………………………………………………………

 

 

 

Ordered on .............. /Received on ……………………

 

 

 

Ordered by ……………………………………………………………………………………

 

 

 

/describe the name, email or other data with which you placed the order)

 

 

 

 

 

 

 

Preferred method of satisfaction for goods / underline the preferred option /:

 

 

 

1. Refund of the amount paid

 

 

 

2. Replacement of the goods with another corresponding to the agreed 3. Deduction from the price

 

 

 

4. Free repair in accordance with Art. 113 and art. 114 of the Consumer Protection Act

 

 

 

 

 

 

 

Preferred method of satisfaction for services (circle the desired option):

 

 

 

 

 

 

 

1. Performance of the service in accordance with the contract

 

 

 

2. Price discount

 

 

 

3. Refund of amount paid

I am attaching the following documents:

 

 

 

1. Receipt or invoice;

 

 

 

2. Protocols, acts or other documents establishing the non-compliance of the goods or services with the agreed;

 

 

 

3. Other documents establishing the claim by basis and amount. (circle the desired option)

 

 

 

Size of the amount claimed: ……………………………..

 

 

 

Name of user/s:………………………………………………………………………………………………

 

 

 

Address of the user/s: ……………………………………………………………………………………………………

 

 

 

 

 

 

 

Date: ……………………………… User Signature: …………………………………

 

 

 

                                                 (only if this form is on paper)

 

 

STANDARD FORM FOR EXERCISE RIGHT OF WITHDRAWAL

 

 

 

 

 

 

 

To Nyuviva OOD, EIK 201884970, represented by Georgi Nikolov, with registered office and address of management: Sofia, g.k. Mladost 4, Prof. Alexander St

 

 

 

Tanev, bl. 460A, entrance 2

 

 

 

 

 

 

 

I hereby give notice that I am withdrawing from my contract for the purchase of the following goods/services:

 

 

 

…………………………………………………. /Description of the product/

 

 

 

 

 

 

 

The goods were ordered on ………………….

 

 

 

 

 

 

 

The goods were received on …………………. /indicate the date of receipt by the user/

 

 

 

 

 

 

 

From …………………………………………………………………………../User Name/

 

 

 

 

 

 

 

Gr./c…………………………………………………………………./Address of the user/

 

 

 

 

 

 

 

The sale price of the order has been paid by me as follows ....................................... ......(cash on delivery, bank transfer, card or other) and I want the amount paid to be refunded to me in an appropriate manner according to the General Terms and Conditions of the online store.

 

 

 

 

 

 

 

/Date/................................................

 

 

 

 

 

 

 

User Signature...................................